Been Here Memories
Been Here Memories respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you.
1. Information We Collect
When you contact us or place an order, we may collect information including:
- Your name and surname
- Email address
- Telephone or WhatsApp number
- Delivery address
- Order details and special instructions
- Photographs, logos, artwork or designs uploaded for your order
- Communications between you and Been Here Memories
- Information reasonably required to process payment, production and delivery of your order
2. Why We Collect Your Information
We use your personal information primarily to:
- Process and manage your order
- Communicate with you about your order
- Prepare and send invoices
- Produce your personalised magnets
- Arrange delivery
- Respond to enquiries
- Resolve problems relating to an order
- Maintain appropriate accounting and business records
- Comply with applicable legal and regulatory requirements
3. Photographs, Artwork & Designs
Photographs, logos, artwork and designs uploaded through our website are provided for the purpose of creating your personalised magnets.
We will use this material to process and produce your order.
We will not use your photographs, artwork or finished personalised magnets for advertising, our website or social media without your permission.
Where you have specifically given us permission, we may display selected examples of your submitted content or completed magnets on the Been Here Memories website, Facebook page or other marketing channels.
You may withdraw this marketing permission at any time by contacting us. Withdrawal will apply to future use of the content. Where reasonably possible, we will also remove content previously published on channels under our control.
4. Marketing Communications
We will communicate with you when necessary to process and fulfil your order.
Order confirmations, invoices, production queries and delivery communications are considered part of providing the service you requested and do not require you to subscribe to marketing communications.
We will only send you separate promotional or marketing communications where you have agreed to receive them or where otherwise permitted by applicable law.
You may opt out of marketing communications at any time by contacting us or using any unsubscribe facility provided.
5. Sharing Your Information
We do not sell your personal information.
We may share information with service providers where reasonably necessary to fulfil your order. For example, relevant delivery information may be provided to our delivery service provider.
Service providers receive only the information reasonably required to perform the relevant service.
We may also disclose information where required by law.
6. Storage and Security
We take reasonable measures to protect personal information and uploaded material against loss, unauthorised access, misuse or disclosure.
Information may be stored electronically in systems used to operate our website, email, order processing and business administration.
No method of electronic storage or transmission is completely secure, but we take reasonable steps appropriate to the nature of the information we hold.
7. Retention of Information
We retain personal and order information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, resolving enquiries and meeting applicable accounting, tax or legal record-keeping requirements.
Uploaded photographs and designs will not be retained longer than reasonably necessary unless they form part of our legitimate business records or you have given permission for their continued use for marketing purposes.
8. Your Rights
Subject to applicable South African law, you may request that we:
- Confirm whether we hold personal information about you
- Correct or update inaccurate information
- Delete information where we are no longer legally or operationally required to retain it
- Stop using your information for direct marketing
- Withdraw consent you previously gave for marketing use of your photographs or designs
To make a request, please contact us using the details below.
9. Cookies and Website Information
Our website may use cookies or similar technologies necessary for the website to operate correctly and to improve the user experience.
Where additional analytics, advertising or other non-essential tracking technologies are introduced, we will update this Privacy Policy and implement appropriate consent measures where required.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.
The latest version will be published on our website.
11. Contact Us
For questions about this Privacy Policy or how your personal information is handled, please contact:
Been Here Memories
Email: magnets@bhmgroup.co.za
WhatsApp / Phone: +27 76 884 4886
Last updated: August 2026